Personal data

What cookies are used on our site?

The cookies used on La Savonnerie Royale's site are cookies that are strictly necessary for the operation of the website and are intended to facilitate the transmission of communication by electronic means. These cookies also allow us to measure the audience on our website, intended exclusively for our staff and are not transmitted to third parties.

The cookies we use benefit from the exemptions provided by Article 82 of the Data Protection Act.

We do not use any trackers for advertising or for sharing on social networks.

What is the GDPR?

The “General Data Protection Regulation” (GDPR) is the text of reference when it comes to the protection of personal data for residents of the European Union.

The GDPR, which came into force on May 25, 2018, is designed to strengthen the control that residents of the European Union have over the use of their personal data, especially since the development of e-commerce.

LA SAVONNERIE ROYALE’s motto in the processing of personal data is: Security, privacy and transparency!

First, what is personal data and the processing of personal data?

According to the National Commission of Information and Liberties (CNIL), personal data is “any information relating to an identified or identifiable individual.”

A personal data processing is “an operation, or set of operations, relating to personal data, regardless of the process used.”

What is the data collected by LA SAVONNERIE ROYALE?

Personal data is collected by LA SAVONNERIE ROYALE only when a customer creates their account and fills in the necessary information needed for the order and delivery.

The personal data that can be collected by LA SAVONNERIE ROYALE is: your name, postal address, telephone number (home and/or mobile), e-mail address and date of birth.

For businesses, the information that will be requested is : the SIRET number, the intra-EU VAT number for companies members of the European Union, the identification number for companies which are not members of the European Union and the billing address and/or delivery address.

What about your banking information?

The information relating to your bank details is requested only once at the time of payment.
If you wish, you can save your billing information to facilitate the payment of future orders.
The information relating to your credit card is NEVER sent to LA SAVONNERIE ROYALE.
LA SAVONNERIE ROYALE uses the Société Générale's extra secure payment platforms.

Who collects your personal data?

Your personal data is EXCLUSIVELY collected by LA SAVONNERIE ROYALE.
These are stored by the website host, PLANET WORK, a French host of more than 50,000 sites and registered with the CNIL (National Commission of Information and Liberties).

Why is this collected?

For the delivery of your order:

The data collected when you place an order, is only used for delivery purpose. We work directly with a logistics center in France to send our parcels throughout France and across the world.  

While your order is on its way, our provider cannot use your personal data for any purpose other than the delivery of your order. As soon as your order is delivered, our provider is obligated to DELETE your personal data.

For the creation of your customer account:

When you save your personal data to create your customer account, it is simply to create a personalized space where you can track your purchase history, be informed of our new items and the latest news!

In addition, you can subscribe to our monthly newsletter, which will be sent to you by email, if you want to keep up to date with news and current offers. If you do not want to be subscribed, you can unsubscribe from our newsletter at any time.

Do we resell your data?

NO!

We are very serious about protecting your personal data and respecting the GDPR. Your personal data is collected by LA SAVONNERIE ROYALE for its sole use and will NEVER be re-sold for commercial purpose or for any other reasons!

Can you modify or delete your personal data, collected on the website LA SAVONNERIE ROYALE?

Of course!

As soon as you want to modify, add to or delete your personal data, simply go to your customer profile and proceed with the changes.

Do you need more information? Do not hesitate to contact us!

You can contact us via the contact form available on our website, or send us an email at   contact@lasavonnerieroyale.com